Frequently asked questions
How do I search for a title?
How do I place an order?
How do I pay?
Which payment methods do you accept?
Is it safe to pay online?
What are the delivery rates?
Will my private details stay private?
Will my book be in stock?
When will my order arrive?
What if my order does not arrive?
Who do I contact if I have a problem or delay with an order?
How do I get a discount code?
Do you offer a discount for bulk orders?
As a member of staff/student at the University of Bristol, am I eligible for a discount on publications?
I am an author/editor/contributor, can I receive a discount on copies of my title?
How can I request an inspection copy?
How can I request a link to my organisation on your links page?
How do I view Adobe Acrobat documents?
Who should I contact with feedback on this website?
How do I search for a title?
Quick Search
If you know the title, author or ISBN of a book, type this in the Quick Search box and click Go. Click again on Find out more and a full entry will appear. Click on the Buy now button to order. If you only have a partial title in mind, or an author's name, follow this same procedure. A list of results will appear, one of which may be the title you are looking for.
Advanced Search
Search by Author: Enter the author's full name, or surname, into the Author box and click Find. All titles written or edited by that author will appear in publication date order.
Search by Title: Enter the full title and click Find. Entering key words from the title will produce a longer list within which the title should appear.
Search by ISBN: Enter all the numbers of the ISBN and click Find.
Search by Series: Enter the full series name and click Find. A list of titles published within a specific series will result. Entering the key words of a series title will achieve the same result.
Search by Keyword: Enter a single keyword and click Find. A list of titles within which that specific word appears - either within the bibliographic, or descriptive product information, will be displayed. The addition of further keywords will refine the search results.
General Search tip: All searches can be further qualified by "Publisher" or by "Publication Date".
Search by Subject: Select your subject interest and, if required, a publication date range and click Find. A list of relevant titles will appear in publication date order. In some subjects the quantity of titles we hold is too large to retrieve as a single list. This can be avoided by refining your search with Publication Date parameters.
Search by Geographical Category: Many of these searches will also retrieve a large number of titles. It is advisable to refine your search with Publication date parameters prior to clicking Find.
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How do I place an order?
Once you've found a book that you want to buy, the shopping cart system makes it easy to place your order.
Just click on the Buy now option on the title's page and the item will be added to your basket in the top right hand corner. At this stage you may continue shopping or complete your order. When you have selected all the items you require, click on your basket to complete your order. You will then be directed to an online form that requires your email address. Having entered this, click the Continue button. You will then be asked to enter your chosen Password (minimum 8 characters). Once you have verified your password you will be directed to an online order form. Once you have completed this, just press the Continue button and your details will be sent quickly and securely to us.
How do I pay?
To order online you will need a VISA, MasterCard or Maestro card. We will not charge your account until your order is despatched. All payments should be made in sterling.
Which payment methods do you accept?
For up-to-date details of payment methods accepted by our distributors, please visit our How to Order page.
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Is it safe to pay online?
When you place an order online with the Policy Press, your personal details are completely safe. We use the industry standard secure server software, which protects your information as it is transmitted over the Internet. Your order is encrypted so that no one else can read it, and is not decoded until it reaches our secure server. When it reaches us, only authorised personnel will see it. We do not store your credit card details online, so other internet users cannot access your details. In the event of fraudulent or unauthorised use of your card, most banks and card issuers will not hold you liable for the charges incurred - or will only hold you liable for the first £50. We are confident that whilst you are using our site, there is no chance of this happening. So, if through no fault of your own, unauthorised use of your card takes place through our secure server, we will cover your liability up to a maximum of £50. This guarantee is limited to purchases made through our secure server and is subject to notification of your card issuer in line with its regulations.
What are the delivery rates?
| UK | £2.75 for 1st book, 50p per book after that. Securicor. 5 - 7 working days delivery. |
| Europe | £4.00 per book for first 5 books then £3.00 per book after. Air mail. 5 - 7 working days delivery. |
| Rest of World | £8.00 per book for first 5 books then £5.00 per book after. Airmail. 10 – 14 working days delivery. |
Will my private details stay private?
Yes. For your convenience, we will keep a record of all the information you give us so that we can make it easier for you to order in the future - and so that we can send you information about other Policy Press products that might be of interest or important to you. We do not sell or rent your personal details to anyone. We also don’t store your details online so other internet users cannot access them.
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Will my book be in stock?
If the title you have ordered is not in stock or not yet published at the time of your order, we will record a backorder for you and arrange for it to be sent on when it has been received at our warehouse. You will not be charged for the items until they are despatched.
When will my order arrive?
If you are in the UK, once your order has been placed you should expect to receive your books within 5 – 7 working days. All our overseas orders are despatched by airmail. Please allow 5 - 7 working days for delivery in Europe and 10 – 14 working days for all other orders.
What if my order does not arrive?
We will try our best to deliver your order within our estimated delivery time. However, sometimes delays do occur. Unfortunately, these delays are often out of our control. If your order has not arrived by the estimated delivery date please contact your local distributor.
Who do I contact if I have a problem or delay with an order?
Your first point of contact is your local distributor. If you have any further problems, please contact our sales department on tel: +44 (0)117 331 4008 or email: tpp-sales@bristol.ac.uk.
How do I get a discount code?
Discount codes are available during selected promotions and will be highlighted either through the website, through exclusive offers on our email alerts service or through reader/member offers with related magazines, journals or organisations. Join our mailing list to make sure you’re the first to know.
Do you offer a discount for bulk orders?
Yes, we are happy to discuss discounts for bulk purchases of our titles. Please contact Ann Moore on tel: +44 (0)117 331 4050 or email: ann.moore@bristol.ac.uk
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As a member of staff/student at the University of Bristol, am I eligible for a discount on publications?
We offer a 30% discount on our titles to members of staff and students at the University of Bristol. Please contact Jessica Miles on tel: +44 (0)117 331 4096 or email: jessica.miles@bristol.ac.uk for the promotional code.
I am an author/editor/contributor, can I receive a discount on copies of my title?
Authors, editors and contributors are entitled to 35% discount when purchasing copies of their own title and any other Policy Press book. To receive your discount you will need to quote the relevant promotional code supplied. If you need to receive the code please contact jessica.miles@bristol.ac.uk
Policy Press is now offering textbooks on e-inspection. Lecturers are invited to register on our e-inspection platform and request relevant e-inspection copies, or respond to invitations from us. E-inspection copies are made available in e-pub or epdf format for 30 days, during which time they can be read on your e-reader or computer, but not printed or forwarded to anyone else. At the end of the access period, you will receive an email requesting that you adopt the book, write a review or make a purchase.
Inspection copies available as e-versions are indicated by a "request e-inspection copy" link on the relevant book page.
Inspection copies are available in printed versions on request. Please email tpp-marketing@bristol.ac.uk. They are available for lecturers leading a relevant course and are available for 28 days then must be adopted or returned to our distributor in resalesable condition.
How can I request a link to my organisation on your links page? To request a link on our site, please contact Jessica Miles on tel: +44 (0)117 331 4096 or email: jessica.miles@bristol.ac.uk
How do I view Adobe Acrobat documents?
Adobe Acrobat Reader is required to download documents from this site. If you do not currently have Acrobat software, a reader can be downloaded free of charge.
Who should I contact with feedback on this website?
We welcome your feedback on our website. Please email any comments to: tpp-webmaster@bristol.ac.uk
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