ICT for social welfare
A toolkit for managers
- Author/Editor(s):
- Luke Geoghegan, Jason Lever, Ian McGimpsey
- Format:
- Paperback, 208 pages, 234 x 156 mm
- ISBN
- 9781861345059
- Published:
- 05 May 2004
£17.59 - List price: £21.99 You save: £4.40
North America customers can order this book here from the University of Chicago Press.
"... a well written text which social care practitioners, indeed most local government officers, can use to help them recognise what ICT can and cannot do and how to harness it successfully to the development of modern public services."
Socitm News
"The authors write lucidly about the social context for modern IT. And there are good sections about the digital divide and how information intermediaries can brisge gaps to reduce a sense of exclusion from awesome techie nirvanas."
Community Care
"... a slim, well laid-out volume with lots of good content, which manages to raise a thought or two in the process."
Local Government First "Anyone who has previously found this subject difficult may rest assured that this book will clarify many issues and topics for them, in a relatively short time... strongly recommended to be read and to be kept in all working areas as a practical guidance and reference manual."
RCN Information in Nursing Newsletter
"This accessible and informative book will boost the confidence of busy managers and staff grappling with ICT issues in a wide range of statutory and voluntary welfare organisations. With plenty of examples of ICT in use and checklist frameworks on important issues, this book will put managers back in control of the 'ICT juggernaut'."
Terry Patterson, Local Government Association Social Security Advisers Group
About This Book
Information and Communications Technology (ICT) has the potential to improve services provided by the public and voluntary sectors, empower staff and strengthen the community. Therefore, it is in the interests of those working in social welfare to understand and grapple with key issues. This book analyses the current context and use of ICT in these sectors and builds on this to provide practical guidance for managers and staff. Assuming no technical knowledge, the book provides the ideas, tools and resources to think critically and creatively about current ICT practice and to implement positive change at individual, team and organisational level.
Author Biography
Luke Geoghegan is Chief Executive of Toynbee Hall (a voluntary sector organisation in London's East End) and Visiting Professor at London Metropolitan University. Jason Lever is a Senior Policy Officer in the Children and Young People's Unit, Greater London Authority. Both have extensive experience in the statutory and voluntary sectors. Ian McGimpsey is the Linklaters Volunteer Manager at Toynbee Hall.Contents
Introduction
ICT: people and society
ICT and social welfare practice
Putting the I and the C back into ICT
Modelling information flows and needs: improving service quality
Modelling information flows and needs: improving service quality
Modelling information flows and needs: improving organisational effectiveness
People, organisations and ICT
Information exclusion and the digital divide
Where next?: social welfare practice and e-government
Where next?: social welfare practice and emerging technology.
Customers in Australia, New Zealand, Papua New Guinea, Taiwan, Malaysia and Brunei must order from their local distributor